Adobe India Recruitment 2013 |For Post Technical Support Consultant
Company Name :-Adobe India
Role :-Technical Support Consultant
Job Field:-IT Sector
Job Location - Noida
Recruitment :-Off Campus
Package CTC: 5.3 LPA
Experience :-Freshers 2014 Batch
Qualification:-BE, B.Tech
-BE/B.Tech (CSE / IT / ECE / EEE / EE)
-Minimum 65% throughout
-Excellent Communication skills and computer fundamentals
Providing day-to-day customer contact and actively seek resolution to customer problems with a high-level customer satisfaction via Email, Chat and Phone in full English.
-Investigating, diagnosing and analyzing technical problems reported by customers.
-Communicating with customers to understand their environment and process as closely as possible and recreate their issues if needed.
-Actively strive to handle customer requests and resolve customer issues as often as possible during the first contact.
-Demonstrate ownership and willingness to resolve issues in a timely manner.
-Call back customers waiting for follow-up in the agreed timeframe.
-Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism.
-Interfacing with internal tier three customer service personnel to determine the exact nature of a problem and provides solution procedures for the customer when possible.
-Managing and escalating customer issues to tier three / accounting / development as required.
-Accurately document all customer interactions in a case tracking database.
-Content to be logged in full written English.
-Reviewing and providing feedback regarding the knowledge base and technical support documentation to reflect current technical information on product
-Report top call generators, severe issues, new emerging trends, feature requests and common how-to questions.
-Access billing records and deliver receipts upon request using the internal SAP solution.
-Special projects on an as-needed basis.
Date Of Drive - 08-Nov-13
